1. About these Terms

These Terms and Conditions apply to the Pixel Expand website and all digital products offered through it, including plugins, extensions, panels, presets, actions, installers, files, documentation, licence keys, updates, upgrades, and associated digital content.

In these Terms:

• “Pixel Expand,” “we,” “us,” and “our” mean the seller operating under the Pixel Expand trading name.

• “You” and “your” mean the person or organisation purchasing, downloading, installing, accessing, or using a Product.

• “Product” means any digital product, software, plugin, extension, panel, preset, action, installer, file, licence, update, or documentation supplied through Pixel Expand.

• “Product Page” means the page describing the relevant Product at the time of purchase.

• “Supported System” means a device, operating system, processor, Adobe application version, and software environment that satisfies the requirements published on the Product Page.

• “Consumer” means an individual purchasing mainly for purposes outside that individual’s trade, business, craft, or profession.

• “Business Customer” means a person or organisation purchasing mainly for business or professional purposes.

These Terms form a binding agreement between you and the seller identified during checkout and in your order confirmation.

2. Seller information

The legal identity, trading address, geographic address, and contact details of the seller are displayed during checkout and included in the order confirmation.

Our support email address is:

info@pixelexpand.com

You should retain your order confirmation for your records.

3. Accepting these Terms

You must read and accept these Terms before completing a purchase.

By placing an order, you confirm that:

1. You have read and accepted these Terms.

2. You have read the complete Product description.

3. You have reviewed the compatibility and software requirements.

4. You understand that the Product is digital content supplied electronically.

5. You have provided accurate contact and payment information.

6. You have legal capacity to enter into the agreement.

7. You are authorised to make the purchase where you are purchasing for an organisation.

8. Where you request immediate access, you give the express consent and acknowledgement described in section 11.

The version of these Terms accepted at checkout applies to your purchase.

A later version does not retrospectively alter the terms governing an earlier purchase.

4. Product descriptions

We take reasonable care to describe each Product accurately.

The Product Page, compatibility information, licence description, checkout information, and order confirmation form part of your agreement with us.

A Product includes only the functions, features, files, licences, and support expressly identified in its written description.

The following do not form part of the agreement unless we expressly confirm them in writing:

1. Features not listed on the Product Page.

2. Assumptions made by the customer.

3. Statements made by unauthorised third parties.

4. Customer reviews or social-media comments.

5. Results created using different images, settings, equipment, workflows, or third-party software.

6. Future features or compatibility that we have not expressly promised.

7. Statements about products other than the Product purchased.

Examples, demonstrations, screenshots, and promotional images illustrate possible uses of the Product. Results depend on the source material, settings, software, device, workflow, and skill of the user.

A difference in personal taste, artistic preference, workflow, or expected result does not mean that the Product is defective or misdescribed.

5. Compatibility requirements

You must review the compatibility requirements on the relevant Product Page before purchasing.

Compatibility requirements can include:

1. A minimum or maximum Adobe Photoshop version.

2. A valid Adobe Creative Cloud or Photoshop licence.

3. A supported operating system.

4. A compatible processor.

5. Rosetta mode on certain Apple Silicon systems.

6. A particular CEP, UXP, or other plugin format.

7. Administrator or installation permissions.

8. Internet access for downloading, installation, activation, or updates.

9. Sufficient storage, memory, and system resources.

10. Additional software or configuration stated on the Product Page.

Compatibility with an older, newer, beta, preview, modified, pirated, cracked, corrupted, or unlisted version of third-party software is not guaranteed.

A Product can operate on an unlisted system, but that system is not supported unless we expressly confirm otherwise in writing.

You are responsible for checking compatibility before purchasing. Contact us before purchasing when you are uncertain whether your system is supported.

Nothing in this section limits your rights where compatibility information supplied by us was materially inaccurate or misleading.

6. Third-party software and licences

Our Products can require third-party software such as Adobe Photoshop, Adobe Creative Cloud, Adobe Camera Raw, or Adobe Lightroom.

Your Product purchase does not include:

1. An Adobe subscription.

2. An Adobe Photoshop licence.

3. An operating-system licence.

4. Third-party plugins or extensions.

5. Any software not expressly listed as included.

You are responsible for obtaining and maintaining valid licences for all required third-party software.

The absence, expiry, suspension, cancellation, or invalidity of a required third-party licence does not make our Product defective and does not create a right to a refund.

We do not provide support for pirated, cracked, modified, unauthorised, corrupted, or unsupported third-party software.

7. Checks required before purchase

Before completing your purchase, you are responsible for:

1. Reading the complete Product Page.

2. Checking the Product’s functions and limitations.

3. Checking the supported Adobe versions.

4. Checking your operating system and processor.

5. Confirming that you have all required third-party licences.

6. Confirming that you have permission to install software on your device.

7. Checking whether Rosetta mode or another compatibility setting is required.

8. Selecting the correct Product and version.

9. Contacting us before payment when compatibility is uncertain.

Failure to perform these checks does not create a voluntary refund right where the relevant information was clearly disclosed before purchase.

8. Licence to use the Product

Purchasing a Product grants you a limited licence to use it. It does not transfer ownership of the Product, source code, design, files, documentation, or intellectual property.

The licence exists whether or not the Product uses a technical licence key or activation system.

Unless the Product Page states otherwise, your licence is:

• Non-exclusive.

• Non-transferable.

• Non-sublicensable.

• Limited to the purchasing user.

• Limited to the number of devices stated on the Product Page.

• Subject to continued compliance with these Terms.

Where commercial use is permitted, you can use the Product to create finished personal or commercial work, including finished images for clients.

You must not:

1. Sell, resell, sublicense, rent, lend, redistribute, or share the Product.

2. Share Product files, download links, licence keys, installers, or account credentials.

3. Provide the Product to a client, employee, contractor, friend, or other person unless that use is covered by an appropriate licence.

4. Upload the Product to a file-sharing service, marketplace, public server, forum, or online group.

5. Reverse engineer, decompile, disassemble, or extract source code, except where applicable law expressly permits it.

6. Remove copyright, ownership, licence, or attribution notices.

7. Circumvent licence, activation, device, account, or access restrictions.

8. Use a single-user licence for multiple independent users.

9. Continue using the Product after receiving a full refund, chargeback, or payment reversal.

Unauthorised use can result in suspension or termination of the licence and access to downloads.

9. Digital delivery

Products are supplied electronically through one or more of the following:

• A download link.

• A customer account.

• An email.

• An installer.

• A licence key.

• A digital-delivery platform.

• Another method stated during checkout.

You are responsible for:

1. Providing a correct email address.

2. Checking spam, junk, and filtered folders.

3. Keeping your account credentials secure.

4. Downloading the correct Product version.

5. Safely storing your purchased files where appropriate.

6. Contacting us when access has not been received.

Where you report that access was not received, we will investigate and restore or resend access where appropriate.

Failure to download an available Product does not automatically cancel the order.

We can retain records showing when access was provided, a link was opened, a file was downloaded, an account was accessed, or a licence was activated.

10. Digital products and physical returns

Products supplied electronically cannot be physically returned in the same manner as physical goods.

A customer who has downloaded or accessed a Product can retain a copy even after requesting a refund. For that reason, we do not offer voluntary change-of-mind refunds after digital supply begins.

This does not remove mandatory rights relating to digital content that is defective, materially misdescribed, not supplied, or otherwise does not conform to applicable law.

11. Immediate digital supply and cancellation rights

Where applicable law provides a cancellation period for digital content, you can request that digital supply begin immediately instead of waiting until the cancellation period expires.

Before immediate digital supply begins, you will be asked to:

1. Expressly request and consent to immediate digital supply.

2. Acknowledge that once digital supply begins, you lose any cancellation right that applicable law permits you to waive.

For UK consumers, this consent and acknowledgement are intended to satisfy Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Once digital supply begins following the required consent and acknowledgement, the statutory change-of-mind cancellation right ends to the extent permitted by law.

Your order confirmation will record your consent and acknowledgement.

Where the required consent and acknowledgement have not been obtained, your cancellation rights will be determined by applicable law.

Nothing in this section removes a right that cannot legally be waived.

12. Installation responsibility

You are responsible for installing the Product correctly by following the current instructions supplied with the Product or published on our website.

An inability to install the Product does not, by itself, establish that the Product is defective.

Installation problems can result from:

1. An unsupported Adobe version.

2. An unsupported operating system or processor.

3. Failure to use Rosetta mode where required.

4. Installing the wrong CEP, UXP, or other Product version.

5. Installing files in the wrong location.

6. Failure to extract a compressed file.

7. Missing administrator permissions.

8. Missing file or folder permissions.

9. Operating-system security restrictions.

10. Antivirus or security software.

11. Conflicts with another plugin, extension, or application.

12. A damaged or incomplete Adobe installation.

13. A pirated, cracked, modified, beta, or unauthorised Adobe installation.

14. Failure to restart Photoshop or the device.

15. Failure to follow the installation guide.

16. Lack of a valid third-party software licence.

17. Internet, firewall, or network restrictions.

18. Customer modifications to Product files.

19. Moving, renaming, or deleting required files.

20. Using a work or educational device on which software installation is restricted.

A problem caused by these circumstances is not a defect in the Product.

13. Technical support

Where support is included with a Product, we will provide reasonable assistance through our official support channel.

Support does not include:

1. General computer training.

2. General Photoshop or Adobe training.

3. Repairing the customer’s operating system.

4. Repairing a damaged Adobe installation.

5. Supporting pirated or unauthorised software.

6. Configuring unrelated third-party applications.

7. Supporting systems outside the published requirements.

8. Guaranteeing a particular creative, professional, or commercial result.

9. Performing installation on behalf of the customer unless separately agreed.

10. Providing indefinite support for obsolete Product or third-party software versions.

To investigate a technical complaint, we can reasonably request:

1. The order number.

2. The purchase email address.

3. The Product name and version.

4. The operating-system version.

5. The device model and processor.

6. The exact Adobe application version.

7. Confirmation that the Adobe licence is active and valid.

8. Screenshots or a screen recording.

9. The complete wording of any error message.

10. Relevant installation or diagnostic logs.

11. The installation steps already completed.

12. Confirmation that the current installation guide was followed.

13. Information about other plugins or security software that might conflict.

14. Details needed to reproduce the reported issue.

You must cooperate reasonably with troubleshooting.

We do not require remote access to your device unless both parties separately agree to it.

A refusal to provide information reasonably needed to investigate the issue can prevent us from verifying or remedying the complaint.

14. Technical defects

A Technical Defect is a material and consistently reproducible failure of the unmodified Product to perform a function expressly described on the Product Page where:

1. The Product is correctly installed.

2. The Product is being used on a Supported System.

3. The supplied instructions have been followed.

4. Required third-party software is valid, installed, and functioning.

5. The failure is not caused by the customer’s device, configuration, permissions, third-party software, network, security settings, or modifications.

The following do not, by themselves, prove that a Technical Defect exists:

1. A general statement that the Product “does not work.”

2. A customer’s inability to complete installation.

3. A screenshot that does not identify the alleged error.

4. Refusal to provide system or software information.

5. Refusal to follow reasonable troubleshooting instructions.

6. A problem that cannot be reproduced on a comparable Supported System.

7. Subjective dissatisfaction with the Product’s appearance or results.

8. An expectation concerning a function that was not advertised.

9. A failure caused by an unsupported or unlicensed third-party product.

10. A problem caused by incorrect installation.

This definition does not restrict the meaning of defective or non-conforming digital content under mandatory law.

15. Evidence from other successful installations

Successful installation and operation of the same Product version by other customers is relevant evidence when we investigate a reported technical problem.

Successful operation on comparable Supported Systems can indicate that:

1. The Product files are generally functional.

2. The Product is capable of being installed and operated as described.

3. The reported problem is specific to the customer’s system, configuration, permissions, software, or installation process.

A single customer’s inability to install the Product does not, by itself, establish that the Product is defective.

Successful installations by other users are not treated as absolute proof. A genuine issue can affect a particular supported configuration. We will assess each adequately documented complaint on its own facts.

16. Investigation of technical complaints

Where appropriate, we will investigate a complaint by:

1. Checking whether the customer’s system satisfies the published requirements.

2. Reviewing screenshots, recordings, error messages, and logs.

3. Checking whether the correct Product version was downloaded.

4. Providing corrective installation instructions.

5. Providing a manual installation method where available.

6. Resupplying the Product files.

7. Providing corrected files or an updated version where needed.

8. Attempting to reproduce the reported issue on a comparable Supported System.

9. Identifying conflicts involving third-party software, permissions, or security settings.

We are not required to treat an unsupported statement as proof of a defect.

Where you do not provide reasonably requested information or do not follow reasonable troubleshooting steps, we can deny a voluntary refund because no Product defect has been established.

This does not remove mandatory legal rights. It can, however, prevent us from confirming the cause of the problem or providing an appropriate remedy.

17. No voluntary change-of-mind refunds

Except where applicable law requires otherwise, Product sales are final once digital supply begins.

We do not provide refunds, exchanges, credits, or price adjustments merely because:

1. You changed your mind.

2. You no longer want or need the Product.

3. You do not like the Product.

4. You prefer another product.

5. You did not use the Product.

6. You bought the Product for a project that was cancelled.

7. A client no longer requires the Product.

8. You expected a function that was not advertised.

9. You lack the technical knowledge needed to install or use the Product.

10. You did not read the Product Page.

11. You did not read the installation instructions.

12. You did not check compatibility.

13. You do not own the required Adobe or third-party licence.

14. Your system does not meet the published requirements.

15. You purchased the wrong Product or Product version.

16. You entered an incorrect email address.

17. You failed to enter a promotional code.

18. The Product was later offered at a different price.

19. You are unable or unwilling to install the Product.

20. You refuse to provide information needed to investigate the alleged problem.

21. Your internet connection prevents or interrupts downloading.

22. Your security software, permissions, or system configuration prevents installation.

23. A third-party product changes after your purchase.

24. The Product does not produce the artistic, professional, or commercial result you expected.

25. You have copied, shared, transferred, redistributed, or misused the Product.

26. You no longer have access to the required third-party software.

27. Your Adobe subscription has expired or been cancelled.

28. Your device is managed by another person or organisation that prevents installation.

These exclusions apply whether or not the Product uses a licence key.

18. Faulty, misdescribed, or undelivered Products

Nothing in these Terms excludes or restricts mandatory rights concerning digital content that is:

• Defective.

• Materially misdescribed.

• Not supplied.

• Not of satisfactory quality where that standard applies.

• Not fit for an expressly agreed purpose where that standard applies.

• Otherwise non-conforming under applicable law.

Where a genuine defect or other non-conformity is established, we will provide the remedy required by applicable law.

Depending on the circumstances, this can include:

1. Restoring access.

2. Resupplying the Product.

3. Providing corrected installation instructions.

4. Repairing or correcting the Product.

5. Replacing the relevant Product files.

6. Providing a compatible version.

7. Providing a price reduction.

8. Providing a refund where legally required.

Where legally permitted, repair or replacement will be offered before a price reduction or refund.

A refund is not automatically due merely because a customer reports an installation problem.

19. Material misdescription

A Product is materially misdescribed where:

1. A material function expressly promised on the Product Page is absent.

2. A material item expressly stated as included is not supplied.

3. Compatibility information supplied by us was materially inaccurate at the time of purchase.

4. The Product supplied is materially different from the Product ordered.

Misdescription does not include:

1. A subjective opinion about quality.

2. A personal preference for another Product.

3. Results that differ because of the source image, settings, skill, device, or workflow.

4. An expectation concerning a feature that was not advertised.

5. A disclosed compatibility limitation.

6. A change made by a third-party software provider after purchase.

7. An inaccurate statement made by an unauthorised third party.

20. Refund and complaint procedure

Refund requests and technical complaints must be submitted to:

info@pixelexpand.com

Your request should include:

1. Your name.

2. Your purchase email address.

3. Your order number.

4. The Product name.

5. The date of purchase.

6. The specific reason for the request.

7. Details of any alleged defect or misdescription.

8. Your operating-system and Adobe application versions.

9. Screenshots, recordings, errors, or logs where relevant.

10. The troubleshooting steps already completed.

We can request further information where reasonably necessary.

Submitting a refund request does not itself create an entitlement to a refund.

We will not impose an artificial complaint deadline that removes rights provided by applicable law. Technical problems should still be reported promptly so that they can be properly investigated.

21. Duplicate purchases

You are responsible for checking your cart before completing payment.

Where you accidentally purchase the same Product more than once, contact us promptly and do not download, activate, transfer, or use the additional copy.

We can provide a goodwill refund for a verified duplicate purchase where:

1. The same customer purchased the same Product more than once.

2. The additional copy or licence was not used.

3. The request was submitted promptly.

4. There is no evidence of sharing, resale, fraud, or abuse.

A goodwill refund is voluntary and does not create an entitlement in other cases.

22. Updates and future compatibility

Third-party providers such as Adobe, Apple, and Microsoft can update, restrict, replace, or discontinue software, operating systems, security requirements, and extension technologies.

We do not control third-party changes.

Unless the Product Page expressly states otherwise, your purchase does not guarantee:

1. Permanent compatibility with every future Adobe version.

2. Permanent compatibility with every future operating system.

3. Support for beta or preview software.

4. Unlimited updates.

5. New functions not included at the time of purchase.

6. Support after a third-party platform or technology is discontinued.

7. Permanent availability of the original download method.

A future incompatibility caused solely by a third-party update does not establish that the Product was defective when originally supplied.

Where reasonably practical, we can provide updates, replacement files, or guidance. We do not guarantee that every third-party change can be supported.

Mandatory rights remain unaffected.

23. Payment disputes and chargebacks

Please contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms prevents you from raising a legitimate payment dispute or exercising a legal right.

Where a full refund, chargeback, or payment reversal is issued:

1. Your Product licence terminates.

2. Your right to use the Product ends.

3. Download and account access can be disabled.

4. A licence key can be deactivated.

5. You must uninstall and permanently delete all copies.

6. You must stop using the Product, included files, documentation, and updates.

Continuing to use, retain for use, copy, share, sell, or redistribute a Product after receiving a full refund or payment reversal is unauthorised.

We can provide relevant evidence to a payment provider, including:

• Checkout acceptance records.

• Consent records.

• Product descriptions.

• Compatibility information.

• Delivery and download records.

• Account access records.

• Licence activation records.

• Customer communications.

• Support and troubleshooting history.

• Evidence of continued Product use.

24. Intellectual property

All intellectual property rights in the website and Products remain with Pixel Expand or the relevant licensors.

You retain ownership of your original images and completed creative work.

Using a Product to process or edit an image does not transfer ownership of that image to us.

You are responsible for ensuring that you have the legal right to use every image, file, or other material processed using our Products.

25. Website use

You must not use the website:

1. For unlawful or fraudulent purposes.

2. To distribute malware or malicious code.

3. To interfere with website security or operation.

4. To access accounts, files, or systems without permission.

5. To impersonate another person or organisation.

6. To copy or scrape protected content unlawfully.

7. To submit unlawful, abusive, defamatory, misleading, or infringing material.

8. To test or exploit website vulnerabilities without written permission.

9. To make fraudulent purchases or refund claims.

We can restrict website access where reasonably necessary to protect the website, Products, customers, or intellectual property.

26. User comments and submitted content

Where the website permits comments, reviews, testimonials, or other submitted content, you confirm that:

1. You have the right to submit the content.

2. The content is truthful and based on genuine experience.

3. The content does not infringe third-party rights.

4. The content is not unlawful, defamatory, threatening, or abusive.

5. The content does not contain malware or harmful material.

You grant us a non-exclusive licence to host, display, reproduce, format, and moderate submitted content for operating and promoting the website.

We can remove content that is unlawful, misleading, irrelevant, abusive, infringing, or inconsistent with these Terms.

We will not knowingly publish or manipulate reviews in a misleading manner.

27. Third-party links and services

The website can contain links to third-party websites, platforms, payment processors, or services.

We do not control third-party services and are not responsible for their content, security, availability, privacy practices, or independent terms.

A link does not constitute an endorsement unless we expressly state otherwise.

Your use of a third-party service can be subject to that provider’s own terms and policies.

28. Product results and disclaimers

Products are tools intended to assist creative workflows.

Results depend on factors including:

• The source image or material.

• User settings.

• The Adobe version.

• The device and operating system.

• The user’s knowledge and experience.

• The customer’s workflow.

• Third-party software.

• Creative decisions.

We do not guarantee:

1. A particular artistic result.

2. Commercial success.

3. Increased income.

4. Client approval.

5. Compatibility outside the published requirements.

6. That the Product will replace professional knowledge or training.

7. That every Product will suit every personal workflow.

8. Continuous and uninterrupted website access.

9. That third-party software will remain unchanged.

Nothing in these Terms excludes a warranty, obligation, remedy, or liability that applicable law does not permit us to exclude.

29. Liability to Consumers

Nothing in these Terms excludes or limits liability for:

1. Fraud or fraudulent misrepresentation.

2. Death or personal injury caused by negligence.

3. Breach of mandatory consumer rights.

4. Any other liability that cannot legally be excluded.

Where you are a Consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the agreement was made, subject to applicable law.

The Products are supplied for personal and professional creative use. Where you purchase as a Consumer, we are not responsible for business losses, including loss of profit, revenue, opportunity, goodwill, or business interruption.

30. Liability to Business Customers

This section applies only to Business Customers.

To the maximum extent permitted by law, we are not liable for:

1. Loss of profits.

2. Loss of revenue.

3. Loss of business.

4. Loss of contracts.

5. Loss of opportunity.

6. Loss of anticipated savings.

7. Loss of goodwill.

8. Loss or corruption of data.

9. Business interruption.

10. Indirect or consequential loss.

Subject to liabilities that cannot legally be limited, our total aggregate liability relating to a Product will not exceed the amount paid for that Product.

Business Customers are responsible for maintaining appropriate backups, security, third-party licences, testing procedures, and business-continuity arrangements.

31. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Information supplied during technical support can be used to:

1. Verify the purchase.

2. Investigate and resolve technical issues.

3. Maintain website and Product security.

4. Detect licence misuse or fraud.

5. Administer accounts, orders, and licences.

6. Improve installation instructions and Product compatibility.

Do not send passwords, full payment-card details, or unrelated personal information when requesting support.

32. Suspension and termination

We can suspend or terminate a licence or account where we reasonably identify:

1. Unauthorised sharing.

2. Licence-key abuse.

3. Account sharing.

4. Fraudulent payment.

5. Unauthorised resale.

6. Distribution of Product files.

7. Circumvention of technical restrictions.

8. Continued use after a full refund or payment reversal.

9. A material breach of these Terms.

Where appropriate, we can provide notice and an opportunity to correct the breach.

Termination does not affect rights or obligations that arose before termination.

Any action taken remains subject to applicable law.

33. Events outside reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control, including:

1. Internet or hosting failures.

2. Payment-platform outages.

3. Cyberattacks.

4. Natural disasters.

5. Government restrictions.

6. Widespread third-party service failures.

7. Changes or outages affecting Adobe or another required platform.

This section does not remove obligations that applicable law requires us to perform.

34. Governing law and jurisdiction

These Terms and disputes arising from them are governed by the laws of England and Wales.

The courts of England and Wales have jurisdiction, except where mandatory consumer law gives a Consumer the right to rely on protections or bring proceedings in another country or state.

A Consumer retains the benefit of mandatory protections that cannot legally be excluded by a governing-law clause.

35. Entire agreement

These Terms, the Product Page, the checkout information, and the order confirmation constitute the agreement relating to the purchase.

For Business Customers, this agreement replaces previous discussions or communications concerning the Product, except in cases of fraud or fraudulent misrepresentation.

Nothing in this section excludes rights relating to information that applicable consumer law treats as binding.

36. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied to the maximum extent legally permitted or removed where necessary.

The remaining provisions will continue to apply.

37. No waiver

A failure or delay in enforcing a provision does not waive the right to enforce it later.

A voluntary exception, goodwill refund, or settlement in one case does not create an entitlement in another case.

38. Assignment

You cannot transfer your licence or rights under these Terms without our written consent.

We can transfer our rights and obligations to another operator or legal entity where this does not reduce a Consumer’s mandatory rights.

39. Changes to these Terms

We can update these Terms for future purchases.

The version accepted during checkout continues to govern the relevant purchase.

We will not retrospectively remove rights that have already arisen under an existing agreement.

40. Contact and complaints

Questions, compatibility enquiries, installation requests, complaints, and refund requests should be sent to:

info@pixelexpand.com

Include your order number, purchase email, Product name, system information, and a detailed description of the issue.

We aim to respond within five working days.

41. Request for immediate digital supply

By accepting these Terms and completing your purchase, you confirm the following request, consent, and acknowledgement:

“I request immediate access to the digital Product. I expressly consent to digital supply beginning before the end of any applicable cancellation period, and I acknowledge that once digital supply begins, I lose any cancellation right that applicable law permits me to waive. This does not affect my mandatory rights if the Product is defective, materially misdescribed, or not supplied.”

This section should be read together with section 11, “Immediate digital supply and cancellation rights.”