Support - PixelExpand | Black and White Photoediting made easy. Photoshop Plugin.

PixelExpand Support

If you need support for the activation of your license or you need help while using our products, feel free to reach to us via Facebook Messenger or open a Ticket.

Visit our Knowledge Base First!

Support via Messenger Chat through our official Facebook account

Open Ticket via our Desk Support system.

Email support: info@pixelexpand.com

We usually answer within 48-72 hours by email.

No Panic support!

Shopping online can be a bit nerve-wracking, especially when you can’t find that crucial download email. That’s why we’ve got your back with our VIP WhatsApp Support. Need us ASAP? Just shoot us a WhatsApp message and we’ll be there to help!

We try to answer as fast as we can. Keep in mind that if you are in a different time zone than our team, it might take few more hours to receive a human answer. No panic, grab a Tea or coffee and check out our tutorials.

Faq and Refounds

When I will get the downloads?

Immediately. As soon as you finish the purchase process wait to be redirected to the confirmation page. The same moment you will receive an email with all the download links. If for any reason you should not see our email, contact our support: info@pixelexpand.com

Do you offer refunds?

Regrettably, we cannot provide refunds for any digital products purchased on our website. If you face issues, contact us for assistance. Given the nature of digital goods (irrespective of the inclusion of a license key), once downloaded, the user gains full access to the product, making it non-returnable for a refund. By downloading the products, users agree to waive their rights to the 14-day cancellation period, as detailed in the Consumer Contracts Regulations (Part 3, Regulation 36).

There are no refunds for your purchase. If you have doubts about the features of the product, contact our support before buying.

Does the Panel works on Lightroom?

The Panel is made for Photoshop, not for Lightroom. Most of our presets are made for Lightroom and Adobe Camera Raw. The Classic Pack and the Pro Pack contains the Photoshop Panel (for Photoshop) and the presets for ACR and Lightroom. For more compatibility related details please read our Terms and Conditions.

I can't see the Panel after installations.

Extension (Panel) Designed and compatible with Adobe Photoshop® CC 2020 and later versions. Verified to work seamlessly with versions from 2018 onwards.Working and tested on Photoshop 20.0 and above. Works on Windows and MacOs (M1 and M2 in Rosetta mode). The upcoming UXP version will be free for a limited time for all of our customers. Follow this guide for more details.

How to import the Preset in ACR or Lightroom?

Please follow this video guide.

My license is already in use.

This error can happen for a variety of reasons. The most common is that you have an. old version of the panel.
Contact you support and we solve the issue in no time!

We will send you also the new version of the panel of course free of charge.

This update is introducing some new features and a new licensing. Some recent Adobe updates were triggering in some rare cases the license more that once and this is why your issue were caused.